Last updated: 23 September 2026
These Terms and Conditions (the "Terms") govern your access to and use of the web-based Digital Content (the "Service") provided by Oleksandr Shaulskyi ("Seller", "We"), UID CHE-412.589.211, address: Rietlistrasse 11, 8172 Niederglatt ZH, Switzerland, duly registered in Switzerland. The Service is provided via elariaworld.com (the "Website"). Acceptance occurs by placing an Order and making payment.
1. General provisions
1.1. By placing an Order and paying, you accept these Terms in full. If you disagree with them, please do not place an Order.
1.2. Only adults (18 years or older) may place an Order. Children may use the Service only under the supervision of an adult, who accepts full responsibility for the child.
1.3. The right to use the Digital Content is granted after payment and delivery.
1.4. We may update these Terms. Changes take effect upon publication on the Website, and we will notify Buyers of material changes.
2. Definitions
"Website" — elariaworld.com. "Buyer" — the adult individual placing an Order. "Services / Digital Content" — the personalised adventure, including the generated video, quest and accompanying materials. "Order" — a purchase request placed on the Website. "Child's name" — the first name provided by the Buyer, which is spoken in the personalised video.
3.1. Placing an order
3.1.1. The Customer chooses a plan on the website home page or on a quest theme page and clicks the button of the chosen plan: “Start the Gift Hunt” (Gift Hunt plan) or “Start the Grand Gift Hunt” (Grand Gift Hunt plan). The order form opens with the chosen plan. If several quest themes are available, the theme can be changed in the order form.
3.1.2. In the order form the Customer enters the child’s name and chooses the voice-over language and the place where the gift will be hidden. In the Grand Gift Hunt plan the Customer also chooses the occasion: “No occasion” or “Birthday”; if “Birthday” is chosen, a birthday greeting video is included in the quest. The Customer enters the e-mail address to which messages about the order and the link to the quest will be sent.
3.1.3. If the Customer has a promo code, the Customer enters it in the promo code field and clicks the “Apply” button. The promo code discount is shown in the order summary.
3.1.4. The Customer ticks the box “I accept the Terms and Conditions and the Privacy Policy” and clicks the “Review order” button. If data is incomplete or contains errors, the website shows messages next to the corresponding fields; the Customer can proceed only after correcting them.
3.1.5. On the “Check the details before payment” page the Customer sees all entered data, the chosen plan, the occasion (where applicable) and the total amount to be paid. To correct the data, the Customer clicks the “Change” button of the corresponding section; the order form opens with the data already entered, and after correcting it the Customer clicks the “Review order” button again.
3.1.6. A paid order is placed by clicking the “Pay X €” button, where X is the total amount to be paid. By clicking this button the Customer places an order with an obligation to pay. The Customer is then taken to the secure payment page of the payment service Stripe, enters the payment details and confirms the payment. Until the payment is confirmed, the Customer can return from the Stripe page to the details check page using the “back” link.
3.1.7. If a promo code covers the full price of the order, the “Confirm free order” button is shown instead of the payment button; the order is placed by clicking it, without proceeding to payment.
3.1.8. After the order is placed, a message with the order details is sent to the e-mail address provided. After successful payment (or after a free order is placed) a confirmation page opens and a message with the link to the quest is sent to the e-mail address provided. The personal video for the quest is prepared after payment; when the quest is ready, a separate message is sent to the Customer.
4. Prices and payment
4.1. All prices are shown on the Website in euros (EUR). Applicable taxes are indicated at checkout.
4.2. Payment methods are those available on the Website. The Service is provided only after payment has been received in full.
4.3. Promotional codes are valid only for the period and conditions stated when they are issued, cannot be exchanged for cash, and may be withdrawn at any time. We may cancel Orders placed with a promotional code obtained or used improperly.
5. Right of withdrawal
5.1. The Service is digital content supplied without a tangible medium. If, when placing the order, the Customer expressly consented to immediate performance and acknowledged that they thereby lose their statutory right of withdrawal, the right of withdrawal no longer applies once the adventure has been delivered. Confirmation of this consent is sent to the Customer by e-mail together with the payment confirmation. The adventure is deemed delivered when the e-mail stating that the quest is ready, containing the link to it, is sent to the Customer's e-mail address.
5.2. Where such consent has not been given, consumers resident in the EU may withdraw within 14 days in accordance with applicable mandatory consumer law. The withdrawal notice should be sent to info@elariaworld.com.
5.3. Nothing in these Terms limits any mandatory consumer rights available to the Buyer under the law of their country of residence.
6. Refunds
6.1. A full refund is available at any time before the adventure has been delivered.
6.2. Where the adventure was not delivered due to a fault on our side, or was delivered with a substantial defect, the Buyer is entitled to a replacement or a full refund.
6.3. Refunds are made using the same payment method as the original payment, no later than 14 days after receipt of the request.
7. Liability
7.1. We perform the Service in good faith and with due care.
7.2. The Service is provided "as is". Our liability is limited to direct damages; indirect, incidental or consequential losses (including loss of profit) are excluded to the extent permitted by law. Nothing here excludes liability that cannot be excluded by law.
7.3. The Buyer must notify us of any defect promptly after discovering it, using the contact details on the Website.
8. Intellectual property
All content (videos, designs, texts, characters, software) is protected and remains our property. The Buyer receives a limited, non-transferable licence to use the personalised adventure for private, non-commercial purposes. Redistribution or commercial use requires our written permission.
9. Use of the personal link
The personal link cannot be guessed, but anyone who receives it can open the adventure. The Buyer is responsible for whom they share it with.
10. Privacy and data
Personal data are processed in accordance with our Privacy Policy. To create the adventure, the child's first name is transferred to our service providers ElevenLabs and HeyGen, which are based in the United States. Full details, including retention periods, are set out in the Privacy Policy.
11. Governing law and jurisdiction
These Terms are governed by Swiss law. For consumers resident in the EU, the mandatory consumer law of their country of residence continues to apply. Disputes are subject to the courts of the Canton of Zürich, unless mandatory law requires otherwise.
Contact
Oleksandr Shaulskyi
UID CHE-412.589.211
Rietlistrasse 11, 8172 Niederglatt ZH, Switzerland
Email: info@elariaworld.com